Refund & Returns Policy

Placeholder policy structure — replace the text below with Super PC's official, legally reviewed returns policy before publishing.

Returns Window

Outline how many days after delivery a customer can request a return, and whether this differs between components, pre-built systems and accessories.

Item must be unused, in original packaging, with all accessories included.
Proof of purchase (order number or invoice) is required.
Certain categories (e.g. opened software, custom-built PCs) may be non-returnable — specify exceptions here.

Explain the process: contact info@superpc.co.za with the order number, await return authorisation, then ship or drop off the item.

Describe refund timelines, method (original payment method via Payfast), and any restocking fees.

Explain the process for items that arrive damaged or develop a fault under warranty, including manufacturer warranty handling.

State whether direct exchanges are offered, or whether customers should return for a refund and place a new order.